LifeFone - Coupons & Promo Code 2025

LifeFone Coupons & Promo Code

LifeFone is a medical alert service that has been providing emergency assistance and peace of mind to seniors and individuals since 1976. The company is headquartered in White Plains, New York, and operates U.S.-based monitoring centers staffed by trained Emergency Care Agents.

How It Works

The service works by providing subscribers with a personal medical alert device, typically a wearable button or pendant. In an emergency, the user presses the button, which sends a signal to a LifeFone monitoring center. A trained Care Agent then communicates with the user through a two-way speaker on the device and assesses the situation.⁵ Based on the user’s pre-determined “Emergency Care Instructions,” the agent can dispatch local emergency services (EMS), contact family members, or notify a neighbor.

Systems and Products

LifeFone offers a variety of medical alert systems to fit different needs and lifestyles, with no upfront equipment or activation fees.

At-Home Systems: Designed for use in and around the home.
- At-Home Landline: Connects to the monitoring center via a traditional landline.
- At-Home Cellular: Uses a cellular network (AT&T or Verizon) to function, making it ideal for homes without a landline.
On-the-Go Systems: These are portable devices that provide protection both at home and away.
- VIPx (Voice-in-Pendant): A small, lightweight, and water-resistant pendant that has two-way voice communication and advanced location technology (GPS, Wi-Fi).
- VIP Active: A voice-in-pendant mobile device that also offers GPS tracking.
- Safe Watch Active: A medical alert watch that combines emergency features with health tracking, such as a heart rate monitor and step counter.
- VIP Flex: A versatile and lightweight device that can be worn on a wristband, necklace, or belt clip.

Key Features and Policies

Optional Fall Detection: For an additional monthly fee, most systems can be equipped with a feature that automatically detects a fall and contacts the monitoring center, even if the user is unable to press the button.
No Long-Term Contracts: Subscribers can cancel their service at any time without a penalty.
Free Spouse Protection: LifeFone is known for its policy of protecting a spouse in the same household for free with a basic service plan.
30-Day Money-Back Guarantee: Customers can try the service for 30 days and receive a full refund if they are not satisfied.
Lifetime Guarantees: The company offers both a lifetime price guarantee (the monthly rate will never increase) and a lifetime equipment guarantee (replacing equipment for normal wear and tear).
Caregiver Tools: Many systems offer add-ons like a caregiver app that allows loved ones to track the user’s location, battery level, and activity.
Highly Rated: LifeFone has been recognized by various consumer and health organizations, and holds an A+ rating with the Better Business Bureau.

Customer Service and Reputation

LifeFone is generally well-regarded for its customer-friendly policies and professional service. Reviews often praise the fast response times, helpful customer service representatives, and the peace of mind the service provides to both users and their families.²⁵ The company’s U.S.-based call centers and personalized emergency care plans are frequently highlighted as key strengths.

Expires September 30, 2030 Code